Delivery Details
UK Courier Delivery
We offer Free UK delivery on web orders over £125. Our standard delivery is £9.99 for orders under £125. All orders received before 12 noon Monday to Friday are dispatched the next working day delivery. Orders received at the weekend will not be dispatched until the next following Monday.
FREE Click & Collect
FREE Click & Collect available from our Alresford shop at The Old Exchange, Station Road, Alresford, SO24 9JG
Click & Collect Orders placed Monday - Friday (by 12noon) will be available next day, orders placed later than this or on a Saturday - Sunday will be available on the following Tuesday.
Local Delivery
We deliver using our own company van to addresses within a 10 mile radius of our shops weekly every Friday.
This is a very popular service, and if you require a alternative local delivery date please contact us and we will do our very best to accommodate your order.
Other Delivery locations​
We deliver to Northern Ireland, and Scottish Islands & Highlands, but this is sometimes not the next working day and surcharges do apply (see Delivery costs below)
We do not deliver on Saturday, Sundays or Bank Holidays
We do not offer a same day delivery service
Unfortunately, we cannot guarantee delivery times but you can select a future working day for delivery if you wish
If you'd like to deliver to multiple addresses, please put through each order separately or for larger numbers, please get in touch with us at simon@tngwine.co.uk and we'd be delighted to help.
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Delivery costs
Delivery is fixed at a rate of £9.99 per delivery address.
Delivery to The Scottish Islands & Highlands incurs a supplement charged by our carrier, making the total delivery charge £19.99 to Highlands and the Islands.
Delivery to Northern Ireland is £35.99.
Delivery details and re-direction costs
Our courier company attempts delivery twice if necessary and leaves a contact card if the recipient is not in. If the recipient does not then call their local depot, the parcel may be returned to us after 5 working days.
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Courier Terms
Our Courier is APC Delivered. Their Terms and Conditions can be found at https://apc-overnight.com/sending-a-parcel/conditions_of_carriage.
It is now common practice for Courier Companies to leave parcels in a safe place if you are not at home when the delivered is attempted. The Courier will photograph your delivery box and will upload this image to the APC Tracking Site Portal. The Naked Grape Wine Ltd cannot accept any responsibility for parcels left by APC Delivered in this way.
Bank Holiday deliveries
We are unable to deliver on Bank Holidays.
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Damaged or faulty goods – the replacement / refund procedure
Customers are requested to examine all goods at the time of delivery and if the parcel is damaged, you can refuse to sign for it. The parcel will be returned to us, and we will arrange for a replacement to be sent.
You can accept the delivery, but when signing, you must write down how many bottles are damaged and the nature of the damage. We can then make arrangements for replacement bottles to be sent to you, or a refund for the damaged bottles if preferred
Please take photos where possible and get in touch with us at simon@tngwine.co.uk